Terms and conditions

1. The service and accepting these terms

Tajrova is a platform owned and operated by OBELIX Agency (Alexandria, Egypt). It gives merchants an online store with a product catalog and a dashboard to manage orders, and gives customers an easy way to order. In these terms, "we" means OBELIX Agency, "merchant" means the store owner or the business running it, and "customer" means anyone ordering from a store on Tajrova.

By using the platform, whether by opening a store, placing an order or signing in to the merchant dashboard, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the platform.

2. Terms for customers

• The sale is between you and the shop: Tajrova is not the seller or a party to the sale. The shop is responsible for its products, their quality and shelf life, prices, delivery fees, delivery itself, exchanges and returns, and must comply with Consumer Protection Law No. 181 of 2018.
• An order is only final once the shop confirms it: when you tap "Order on WhatsApp", your order is saved with the shop and given a reference, then WhatsApp opens with a ready message. The shop confirms or declines in the chat. If it isn't confirmed within 48 hours, it expires.
• Prices: are in Egyptian pounds and set by the shop. The total shown when you order is the agreed total for that order, unless the shop tells you about a change before confirming and you accept it.
• Payment: there is no payment inside Tajrova. You agree the payment method with the shop (cash on delivery or otherwise), and we are not a party to that payment.
• Your details: must be accurate and your own. Fake orders or orders using other people's numbers are not allowed, and we limit how many orders can come from the same number or device in a short time.
• Complaints: contact the shop first about any order problem. If the shop doesn't respond, or you believe it broke these terms, contact us: we will reach out to the shop, and may suspend its store if a breach is confirmed.

3. Merchant accounts

• Accounts are created by the OBELIX team, and you receive a link to set your password on your number. You must be at least 21, or represent and be authorized by a legal business.
• The details you give us (your name, number, shop name and the shop's WhatsApp number) must be accurate and up to date, and you are responsible for everything done through your account.
• Keep your password safe and don't share it. If you think someone else accessed your account, tell us immediately so we can end its sessions and send you a recovery link.
• Accounts are personal and may not be sold or transferred without our approval.

4. Merchant obligations

• The merchant is the seller, and is responsible to customers and under the law for its products, their descriptions, images, prices, availability, quality, shelf life and delivery, for complying with consumer protection law, and for any licenses or requirements its business needs.
• Show real, clear prices in Egyptian pounds, and state the delivery fee for each area.
• Respond to orders within a reasonable time, and confirm or cancel inside Tajrova so customers aren't left waiting.
• Use customer data only to fulfil their orders. Don't sell or pass it on, or use it for promotional messages without the customer's consent, and comply with the Personal Data Protection Law for data that reaches you on WhatsApp or that you take off the platform.
• If a customer asks you to delete their data, forward the request to us so we can carry it out on the platform, and delete your own copy.
• Own or have the right to use every image, name or trademark you upload, and bear any claim arising from it.

5. Prohibited content and products

You may not use Tajrova to sell or show:

• Any product or service prohibited by Egyptian law, or that needs a license you don't hold, such as drugs, weapons and ammunition, prescription-only medicines and unregistered supplements.
• Counterfeit or stolen goods, or goods that infringe someone else's intellectual property.
• Pornographic content, content inciting violence, hatred or discrimination, or content that breaches Anti-Cyber and Information Technology Crimes Law No. 175 of 2018.
• Misleading offers, taking money with no intention to deliver, or any kind of fraud.

You also may not try to break into the platform, access another store's data, run software that places automated orders or visits, or load the servers in a way that affects others.

6. Plans and prices

Launch offer: the first 100 stores get Pro for EGP 349 a month instead of EGP 499, fixed for 6 months after the free period.

Legacy Pilot shops: keep the price and product allowance already recorded for them until their existing lock ends; the new prices do not override it.

Prices are in Egyptian pounds, and any tax legally due is shown on the receipt. We may change prices, but we will tell you at least 30 days in advance; a new price applies from the first period you pay for after that, and does not affect the fixed Pilot price during its term.

7. Free period, payment and renewal

• Free period: the first 30 days after a store is published come with Pro features free of charge.
• How to pay: manual transfer to OBELIX's account (InstaPay or Vodafone Cash). The transfer details are shown only inside your dashboard. After transferring, you enter the amount and transaction reference, and the payment counts once our team confirms the money arrived and records it.
• Period: a monthly payment adds one month and an annual payment adds 12 months to your current expiry date, or runs from the recording date if the store had returned to Free.
• No automatic renewal: nothing is ever charged to a card or wallet unless you transfer it yourself.
• Grace period: if a subscription ends unpaid, the store keeps Pro features for 7 days. After that it returns to Free: products over the limit are hidden (not deleted), and the store keeps taking orders as normal. Once you pay, hidden products reappear.
• Platform attribution: every store, Free and Pro, shows a Powered by Tajrova link and a Brought to you by OBELIX link in its footer.
• Receipt: shown in the dashboard with the amount, date and period.

8. Refunds

• You can stop your subscription at any time simply by not paying for the next period, and your store returns to Free.
• Amounts paid for a period that has started are not refundable, except in two cases: if the service was down through our fault for more than 72 consecutive hours during the paid period, or if you paid by mistake or twice. In either case we extend your subscription by the same time or refund the amount by the same payment method, as you choose, within 14 days.
• If we shut down the service entirely, we refund the unused part of your last payment.

9. Suspension and closing an account

• You can pause taking orders from the dashboard at any time.
• We may suspend a store or account that breaks these terms, that receives repeated serious complaints from customers, or at the request of an authority. In non-urgent cases we tell you first and give you a chance to fix the problem. Every suspension is recorded with its reason in the admin log.
• You can ask to close your account at any time. We close the store, delete or mask your personal data and your customers' data, and keep only what the law requires (such as payment records). If you like, we give you a copy of your products first.
• Orders placed before a suspension or closure remain a matter between the shop and its customer.

10. Intellectual property

The Tajrova name and logo, and the platform's design and code, belong to OBELIX Agency. Content you upload (products, images, logo, descriptions) stays yours, and you give us a non-exclusive, royalty-free permission to store, display, resize and optimize it in order to run your store. This permission ends when you delete the content or close your account.

11. Running the service

We do everything we reasonably can to keep the platform running, and take an encrypted backup every day. The service may still pause briefly for maintenance or updates, or because of a problem at our hosting provider or with the internet. We try to schedule maintenance at quiet times and tell merchants if it will take long. We may improve or change features, without removing a core feature from a paid plan in the middle of its period.

12. Limitation of liability

• We are not responsible for the sale between a shop and its customer: products, prices, delivery, payment, exchanges, or any dispute between them.
• We are not responsible for services outside our control, such as WhatsApp, Google Maps or mobile networks.
• To the extent the law allows, our total liability to a merchant arising from the service is limited to what that merchant paid us in the 3 months before the problem, and we are not liable for indirect loss of profit or opportunity.
• These limits do not apply to fraud, gross negligence, or any case where the law does not allow liability to be limited.
• Merchants bear any damage or claim brought against us because of their products, their content, or their breach of these terms or the law.

13. Governing law and disputes

These terms are governed by Egyptian law. We will first try to settle any dispute amicably within 30 days of either side notifying the other in writing. If that fails, the competent courts of Alexandria have jurisdiction, without affecting a customer's right to go to the Consumer Protection Agency.

These terms are available in Arabic and English. If the two versions differ, the Arabic version prevails.

14. Changes to these terms

We may update these terms. The date of the last update is shown above. For significant changes we tell merchants in the dashboard or on WhatsApp at least 15 days before they take effect (30 days if prices are affected). Continuing to use the platform after that date means you accept the change; if you don't, you can close your account and the refund rules apply.

15. Contact

OBELIX Agency, 493 Abou Quer Street, Fleming, First Al Raml, Alexandria 21531, Egypt.
Email: info@obelixagency.com · Mobile and WhatsApp: +20 155 958 7700.